/* ===================== */
        /* TRIAGE WORKSPACE      */
        /* ===================== */
        .triage-workspace {
            display: flex;
            gap: 0;
            height: calc(100vh - 160px);
            overflow: hidden;
        }

        .ticket-board-column {
            flex: 1;
            min-width: 0;
            transition: flex 0.3s ease, min-width 0.3s ease, max-width 0.3s ease;
        }

        .ticket-board-column.compact {
            flex: 0 0 320px;
            max-width: 320px;
            min-width: 320px;
            overflow-y: auto;
            max-height: calc(100vh - 160px);
            border-right: 1px solid var(--border-color);
        }

        .ticket-board-column.collapsed {
            flex: 0 0 60px;
            max-width: 60px;
            min-width: 60px;
            overflow: hidden;
            border-right: 1px solid var(--border-color);
            position: relative;
            cursor: pointer;
        }

        .ticket-board-column.collapsed:hover {
            flex: 0 0 320px;
            max-width: 320px;
            min-width: 320px;
            overflow-y: auto;
            z-index: 50;
            position: relative;
            box-shadow: 4px 0 20px rgba(0,0,0,0.15);
            background: var(--bg-page);
        }

        .collapsed-label {
            writing-mode: vertical-rl;
            text-orientation: mixed;
            display: flex;
            align-items: center;
            justify-content: center;
            height: 100%;
            font-size: 13px;
            font-weight: 700;
            color: var(--text-muted);
            letter-spacing: 1px;
            text-transform: uppercase;
            user-select: none;
        }

        .ticket-board-column.collapsed:hover .collapsed-label {
            display: none;
        }

        .ticket-board-column.collapsed:hover .compact-ticket-list {
            display: block !important;
        }

        .panel-container {
            display: flex;
            flex: 1;
            min-width: 0;
            overflow-x: auto;
        }

        .panel-container:empty {
            display: none;
        }

        .triage-panel {
            flex: 1 1 0;
            min-width: 380px;
            max-width: 800px;
            display: flex;
            flex-direction: column;
            border-left: 1px solid var(--border-color);
            background: var(--bg-white);
            overflow: hidden;
            max-height: 100%;
        }

        .panel-header {
            position: sticky;
            top: 0;
            background: var(--bg-white);
            border-bottom: 1px solid var(--border-color);
            padding: 12px 16px;
            display: flex;
            align-items: center;
            justify-content: space-between;
            z-index: 1;
            gap: 8px;
            flex-shrink: 0;
        }

        .panel-header .panel-title {
            font-size: 14px;
            font-weight: 700;
            white-space: nowrap;
            overflow: hidden;
            text-overflow: ellipsis;
            flex: 1;
            min-width: 0;
        }

        .panel-header .panel-actions {
            display: flex;
            align-items: center;
            gap: 6px;
            flex-shrink: 0;
        }

        .panel-header .close-btn {
            width: 28px;
            height: 28px;
            border-radius: 6px;
            border: 1px solid var(--border-color);
            background: var(--bg-white);
            cursor: pointer;
            font-size: 14px;
            display: flex;
            align-items: center;
            justify-content: center;
        }

        .panel-header .close-btn:hover {
            background: var(--bg-page);
        }

        .panel-body {
            flex: 1;
            overflow-y: auto;
            padding: 16px;
            /* Extra bottom padding so the user has a comfortable swipe target
               below the last content (otherwise the only scroll area is a thin
               sliver between the last button and the panel edge). */
            padding-bottom: 66px;
        }

        .popup-section {
            margin-bottom: 24px;
        }

        /* Compact ticket list (when panels are open) */
        .compact-ticket-list {
            display: flex;
            flex-direction: column;
        }

        .cti-stage-header {
            padding: 6px 12px;
            font-size: 10px;
            font-weight: 700;
            text-transform: uppercase;
            letter-spacing: 0.5px;
            color: var(--text-muted);
            background: var(--bg-page);
            border-bottom: 1px solid var(--border-color);
            position: sticky;
            top: 0;
            z-index: 1;
        }

        .compact-ticket-item {
            display: flex;
            align-items: center;
            gap: 6px;
            padding: 7px 10px;
            border-bottom: 1px solid var(--border-color);
            cursor: pointer;
            transition: background 0.1s;
            font-size: 12px;
        }

        .compact-ticket-item:hover {
            background: var(--bg-page);
        }

        .compact-ticket-item.active {
            background: var(--bg-active);
            border-left: 3px solid var(--accent-blue);
        }

        .compact-ticket-item .cti-badge {
            flex-shrink: 0;
        }

        .compact-ticket-item .cti-subject {
            flex: 1;
            min-width: 0;
            white-space: nowrap;
            overflow: hidden;
            text-overflow: ellipsis;
            color: var(--text-primary);
            font-weight: 500;
        }

        .compact-ticket-item .cti-company {
            flex-shrink: 0;
            color: var(--text-muted);
            font-size: 11px;
            max-width: 90px;
            white-space: nowrap;
            overflow: hidden;
            text-overflow: ellipsis;
        }

        /* Panel highlight flash */
        .triage-panel.highlight {
            animation: panelFlash 0.6s ease;
        }
        @keyframes panelFlash {
            0%, 100% { box-shadow: none; }
            50% { box-shadow: inset 0 0 0 2px var(--accent-blue); }
        }

        /* Toast notification */
        .toast-msg {
            position: fixed;
            bottom: 24px;
            left: 50%;
            transform: translateX(-50%);
            background: #1e293b;
            color: #e2e8f0;
            padding: 10px 20px;
            border-radius: 8px;
            font-size: 13px;
            font-weight: 500;
            z-index: 9999;
            box-shadow: 0 4px 12px rgba(0,0,0,0.3);
            animation: toastIn 0.3s ease, toastOut 0.3s ease 2.7s forwards;
        }
        @keyframes toastIn { from { opacity:0; transform: translateX(-50%) translateY(10px); } to { opacity:1; transform: translateX(-50%) translateY(0); } }
        @keyframes toastOut { from { opacity:1; } to { opacity:0; } }

        /* Dark mode overrides for panels */
        [data-theme="dark"] .triage-panel { background: var(--bg-white); }
        [data-theme="dark"] .panel-header { background: var(--bg-white); }
        [data-theme="dark"] .panel-header .close-btn { background: var(--bg-white); }
        [data-theme="dark"] .compact-ticket-item:hover { background: var(--bg-active); }
        [data-theme="dark"] .toast-msg { background: #334155; }

        /* Kanban lanes */
        .kanban-board {
            display: flex;
            gap: 16px;
            overflow-x: auto;
            padding-bottom: 8px;
            min-height: 400px;
        }
        .kanban-lane {
            flex: 1 1 0;
            min-width: 280px;
            max-width: 400px;
            display: flex;
            flex-direction: column;
        }
        .lane-header {
            display: flex;
            align-items: center;
            justify-content: space-between;
            padding: 10px 14px;
            background: var(--bg-white);
            border: 1px solid var(--border-color);
            border-radius: 10px 10px 0 0;
            border-bottom: 2px solid var(--border-color);
            position: sticky;
            top: 0;
            z-index: 1;
        }
        .lane-header h4 {
            font-size: 13px;
            font-weight: 700;
            color: var(--text-primary);
            margin: 0;
        }
        .lane-count {
            font-size: 11px;
            font-weight: 700;
            color: var(--text-muted);
            background: #f1f5f9;
            padding: 2px 8px;
            border-radius: 10px;
        }
        .lane-header.stage-new { border-bottom-color: #3b82f6; }
        .lane-header.stage-waiting { border-bottom-color: #eab308; }
        .lane-header.stage-tech { border-bottom-color: #ef4444; }
        .lane-header.stage-indev { border-bottom-color: #8b5cf6; }
        .lane-header.stage-needjira { border-bottom-color: #f97316; }
        .lane-header.stage-closed { border-bottom-color: #94a3b8; }
        .lane-header.stage-investigation { border-bottom-color: #ec4899; }
        .lane-header.stage-project { border-bottom-color: #6366f1; }
        .lane-body {
            flex: 1;
            display: flex;
            flex-direction: column;
            gap: 10px;
            padding: 10px;
            background: #f1f5f9;
            border: 1px solid var(--border-color);
            border-top: none;
            border-radius: 0 0 10px 10px;
            overflow-y: auto;
            max-height: calc(100vh - 240px);
        }
        .lane-body .ticket-card {
            margin: 0;
        }
        .lane-empty {
            text-align: center;
            color: var(--text-muted);
            font-size: 12px;
            padding: 24px 8px;
        }

        /* Stage selector dropdown */
        .stage-select {
            appearance: none;
            -webkit-appearance: none;
            padding: 3px 24px 3px 8px;
            border: 1px solid var(--border-color);
            border-radius: 12px;
            font-size: 11px;
            font-weight: 600;
            cursor: pointer;
            background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%2394a3b8'/%3E%3C/svg%3E") no-repeat right 8px center;
            transition: border-color 0.15s, box-shadow 0.15s;
        }
        .stage-select:hover { border-color: var(--accent-blue); }
        .stage-select:focus { outline: none; border-color: var(--accent-blue); box-shadow: 0 0 0 2px rgba(59,89,152,0.15); }
        .stage-select.stage-new { background-color: #dbeafe; color: #1e40af; }
        .stage-select.stage-waiting { background-color: #fef3c7; color: #92400e; }
        .stage-select.stage-indev { background-color: #ede9fe; color: #5b21b6; }
        .stage-select.stage-tech { background-color: #fee2e2; color: #991b1b; }
        .stage-select.stage-needjira { background-color: #ffedd5; color: #9a3412; }
        .stage-select.stage-closed { background-color: #f1f5f9; color: #475569; }
        .stage-select.stage-investigation { background-color: #fce7f3; color: #9d174d; }
        .stage-select.stage-project { background-color: #e0e7ff; color: #3730a3; }
        .stage-select-lg { font-size: 13px; padding: 7px 28px 7px 12px; border-radius: 8px; width: 100%; font-weight: 500; }

        /* Category selector */
        .cat-select {
            appearance: none; -webkit-appearance: none;
            padding: 3px 24px 3px 8px; border: 1px solid var(--border-color);
            border-radius: 12px; font-size: 11px; font-weight: 600; cursor: pointer;
            background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%2394a3b8'/%3E%3C/svg%3E") no-repeat right 8px center;
            transition: border-color 0.15s, box-shadow 0.15s;
        }
        .cat-select:hover { border-color: var(--accent-blue); }
        .cat-select:focus { outline: none; border-color: var(--accent-blue); box-shadow: 0 0 0 2px rgba(59,89,152,0.15); }
        .cat-select.cat-bug { background-color: #fee2e2; color: #991b1b; }
        .cat-select.cat-limitation { background-color: #fef3c7; color: #92400e; }
        .cat-select.cat-training { background-color: #e0e7ff; color: #3730a3; }
        .cat-select.cat-feature { background-color: #dbeafe; color: #1e40af; }
        .cat-select.cat-billing { background-color: #fce7f3; color: #9d174d; }
        .cat-select.cat-product { background-color: #f1f5f9; color: #475569; }
        .cat-select-lg { font-size: 13px; padding: 7px 28px 7px 12px; border-radius: 8px; width: 100%; font-weight: 500; }
        [data-theme="dark"] .cat-select { background-color: #1e293b; color: #e2e8f0; }
        [data-theme="dark"] .cat-select.cat-bug { background-color: #450a0a; color: #fca5a5; }
        [data-theme="dark"] .cat-select.cat-limitation { background-color: #422006; color: #fcd34d; }
        [data-theme="dark"] .cat-select.cat-training { background-color: #312e81; color: #a5b4fc; }
        [data-theme="dark"] .cat-select.cat-feature { background-color: #1e3a5f; color: #93c5fd; }
        [data-theme="dark"] .cat-select.cat-billing { background-color: #500724; color: #f9a8d4; }
        [data-theme="dark"] .cat-select.cat-product { background-color: #334155; color: #94a3b8; }

        /* Owner selector dropdown */
        .owner-select {
            appearance: none;
            -webkit-appearance: none;
            padding: 3px 24px 3px 8px;
            border: 1px solid var(--border-color);
            border-radius: 6px;
            font-size: 11px;
            cursor: pointer;
            color: var(--text-primary);
            background: #fff url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%2394a3b8'/%3E%3C/svg%3E") no-repeat right 8px center;
            max-width: 160px;
            transition: border-color 0.15s;
        }
        .owner-select:hover { border-color: var(--accent-blue); }
        .owner-select:focus { outline: none; border-color: var(--accent-blue); box-shadow: 0 0 0 2px rgba(59,89,152,0.15); }
        .owner-select-lg { font-size: 13px; padding: 7px 28px 7px 12px; border-radius: 8px; max-width: none; width: 100%; font-weight: 500; }

        /* View toggle */
        .view-toggle {
            display: flex;
            border: 1px solid var(--border-color);
            border-radius: 6px;
            overflow: hidden;
        }
        .view-toggle-btn {
            padding: 5px 10px;
            border: none;
            background: var(--bg-white);
            color: var(--text-muted);
            cursor: pointer;
            display: flex;
            align-items: center;
            transition: background 0.15s, color 0.15s;
        }
        .view-toggle-btn:not(:last-child) { border-right: 1px solid var(--border-color); }
        .view-toggle-btn:hover { background: var(--bg-active); }
        .view-toggle-btn.active { background: var(--accent-blue); color: #fff; }
        [data-theme="dark"] .view-toggle-btn { background: var(--bg-card); }
        [data-theme="dark"] .view-toggle-btn.active { background: var(--accent-blue); }

        /* Grid / Table view */
        .grid-view {
            overflow-x: auto;
            background: var(--bg-white);
            border: 1px solid var(--border-color);
            border-radius: 12px;
            box-shadow: var(--shadow);
        }
        .grid-table {
            width: 100%;
            border-collapse: separate;
            border-spacing: 0;
            font-size: 12px;
            line-height: 1.4;
        }
        .grid-table thead { position: sticky; top: 0; z-index: 2; }
        .grid-th {
            padding: 10px 12px;
            text-align: left;
            font-size: 10px;
            font-weight: 700;
            text-transform: uppercase;
            letter-spacing: 0.6px;
            color: var(--text-muted);
            background: var(--bg-page);
            border-bottom: 1px solid var(--border-color);
            cursor: pointer;
            user-select: none;
            white-space: nowrap;
            transition: color 0.15s;
            position: relative;
        }
        .grid-th:first-child { border-radius: 12px 0 0 0; }
        .grid-th:last-child { border-radius: 0 12px 0 0; }
        .grid-th:hover { color: var(--text-primary); }
        .grid-th.sorted { color: var(--accent-blue); }
        .grid-th.sorted::after {
            content: '';
            position: absolute;
            bottom: 0;
            left: 0;
            right: 0;
            height: 2px;
            background: var(--accent-blue);
        }
        .grid-row {
            cursor: pointer;
            transition: background 0.1s;
            border-left: 3px solid transparent;
        }
        .grid-row:nth-child(even) { background: rgba(248, 250, 252, 0.5); }
        .grid-row:hover { background: var(--bg-active); }
        .grid-row:last-child .grid-cell { border-bottom: none; }
        .grid-row.urgency-critical { border-left-color: var(--accent-red); }
        .grid-row.urgency-high { border-left-color: var(--accent-orange); }
        .grid-row.urgency-medium { border-left-color: var(--accent-yellow); }
        .grid-row.urgency-low { border-left-color: var(--accent-green); }
        .grid-cell {
            padding: 8px 12px;
            vertical-align: middle;
            white-space: nowrap;
            overflow: hidden;
            text-overflow: ellipsis;
            border-bottom: 1px solid #f1f5f9;
            color: var(--text-secondary);
            font-size: 12px;
        }
        .grid-id { width: 100px; }
        .grid-id .ticket-id {
            font-size: 11px;
            font-weight: 700;
            color: var(--accent-blue);
            letter-spacing: -0.2px;
        }
        .grid-subject {
            max-width: 300px;
            font-weight: 600;
            color: var(--text-primary);
            font-size: 12px;
        }
        .grid-company {
            max-width: 160px;
            font-weight: 500;
            color: var(--text-secondary);
        }
        .grid-contact { max-width: 130px; }
        .grid-select { padding: 5px 8px; }
        .grid-select select {
            font-size: 10px;
            padding: 3px 22px 3px 7px;
            border-radius: 10px;
            max-width: 140px;
        }
        .grid-date {
            font-size: 11px;
            color: var(--text-muted);
            width: 85px;
            font-variant-numeric: tabular-nums;
        }
        .grid-jira { width: 95px; }
        .grid-jira .jira-link {
            font-size: 10px;
            font-weight: 600;
            background: #e0e7ff;
            color: #3730a3;
            padding: 2px 6px;
            border-radius: 4px;
            text-decoration: none;
        }
        .grid-jira .jira-link:hover { background: #c7d2fe; }
        .grid-type { width: 110px; }
        .grid-conf {
            width: 55px;
            text-align: center;
            font-size: 11px;
            font-weight: 700;
            font-variant-numeric: tabular-nums;
        }
        .grid-conf-high { color: var(--accent-green); }
        .grid-conf-med { color: var(--accent-yellow); }
        .grid-conf-low { color: var(--accent-red); }
        .type-badge {
            display: inline-block;
            padding: 2px 8px;
            border-radius: 6px;
            font-size: 10px;
            font-weight: 600;
            letter-spacing: 0.2px;
            background: #f1f5f9;
            color: #475569;
            white-space: nowrap;
        }
        .type-badge-bug { background: #fee2e2; color: #991b1b; }
        .type-badge-feature { background: #dbeafe; color: #1e40af; }
        .type-badge-support { background: #f0fdf4; color: #166534; }
        .type-badge-data { background: #fef3c7; color: #92400e; }
        .grid-footer {
            padding: 10px 16px;
            font-size: 11px;
            color: var(--text-muted);
            border-top: 1px solid var(--border-color);
            display: flex;
            align-items: center;
            gap: 12px;
        }

        /* Dark mode — grid */
        [data-theme="dark"] .grid-view { background: var(--bg-white); border-color: var(--border-color); }
        [data-theme="dark"] .grid-th { background: #0f172a; }
        [data-theme="dark"] .grid-row:nth-child(even) { background: rgba(15, 23, 42, 0.3); }
        [data-theme="dark"] .grid-row:hover { background: var(--bg-active); }
        [data-theme="dark"] .grid-cell { border-bottom-color: #1e293b; }
        [data-theme="dark"] .type-badge { background: #334155; color: #94a3b8; }
        [data-theme="dark"] .type-badge-bug { background: #450a0a; color: #fca5a5; }
        [data-theme="dark"] .type-badge-feature { background: #1e3a5f; color: #93c5fd; }
        [data-theme="dark"] .type-badge-support { background: #052e16; color: #86efac; }
        [data-theme="dark"] .type-badge-data { background: #422006; color: #fcd34d; }
        [data-theme="dark"] .grid-jira .jira-link { background: #312e81; color: #a5b4fc; }
        [data-theme="dark"] .grid-footer { border-top-color: var(--border-color); }

        /* Email thread styles */
        .email-thread { display: flex; flex-direction: column; gap: 16px; }
        .email-item { border: 1px solid var(--border-color); border-radius: 8px; overflow: hidden; }
        .email-header { display: flex; justify-content: space-between; align-items: center; padding: 10px 14px; background: #f8fafc; border-bottom: 1px solid var(--border-color); font-size: 13px; }
        .email-header.inbound { background: #fef3c7; }
        .email-header.outbound { background: #e0f2fe; }
        .email-from { font-weight: 600; color: var(--text-primary); }
        .email-to { color: var(--text-muted); font-size: 12px; }
        .email-date { color: var(--text-muted); font-size: 12px; white-space: nowrap; }
        .email-body { padding: 14px; font-size: 13px; line-height: 1.6; color: var(--text-primary); max-height: 400px; overflow-y: auto; }
        .email-body img { max-width: 100%; height: auto; border-radius: 4px; margin: 8px 0; }
        .email-attachments { padding: 10px 14px; background: #f8fafc; border-top: 1px solid var(--border-color); display: flex; flex-wrap: wrap; gap: 8px; }
        .attachment-chip { display: inline-flex; align-items: center; gap: 6px; padding: 4px 10px; background: #fff; border: 1px solid var(--border-color); border-radius: 6px; font-size: 12px; color: var(--accent-blue); text-decoration: none; }
        .attachment-chip:hover { background: var(--bg-active); }
        .attachment-chip .att-icon { font-size: 14px; }
        .attachment-chip .att-size { color: var(--text-muted); }
        .email-loading { text-align: center; padding: 20px; color: var(--text-muted); }
        .email-toggle-btn { background: none; border: 1px solid var(--border-color); border-radius: 6px; padding: 4px 10px; font-size: 12px; color: var(--accent-blue); cursor: pointer; margin-left: 8px; }
        .email-toggle-btn:hover { background: var(--bg-active); }

        /* Associations styles */
        .assoc-section { margin-top: 8px; }
        .assoc-section strong { font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.5px; color: var(--text-muted); display: block; margin-bottom: 6px; }
        .assoc-list { display: flex; flex-direction: column; gap: 6px; margin-bottom: 10px; }
        .assoc-item { display: flex; align-items: center; justify-content: space-between; padding: 6px 10px; background: #f8fafc; border: 1px solid var(--border-color); border-radius: 6px; font-size: 13px; }
        .assoc-item .assoc-info { display: flex; flex-direction: column; }
        .assoc-item .assoc-name { font-weight: 600; color: var(--text-primary); }
        .assoc-item .assoc-detail { font-size: 11px; color: var(--text-muted); }
        .assoc-item .assoc-badge { font-size: 10px; font-weight: 600; color: var(--accent-blue); background: #dbeafe; padding: 1px 6px; border-radius: 4px; margin-left: 6px; }
        .assoc-remove-btn { background: none; border: none; color: var(--text-muted); cursor: pointer; font-size: 16px; padding: 2px 6px; border-radius: 4px; line-height: 1; }
        .assoc-remove-btn:hover { color: var(--accent-red); background: #fee2e2; }
        .assoc-search-wrap { position: relative; margin-top: 6px; }
        .assoc-search-input { width: 100%; padding: 8px 12px; border: 1px solid var(--border-color); border-radius: 8px; font-size: 13px; background: var(--bg-white); color: var(--text-primary); transition: border-color 0.15s, box-shadow 0.15s; }
        .assoc-search-input:focus { outline: none; border-color: var(--accent-blue); box-shadow: 0 0 0 3px rgba(59,89,152,0.1); }
        .assoc-search-input::placeholder { color: var(--text-muted); }
        .assoc-dropdown { position: absolute; top: 100%; left: 0; right: 0; background: var(--bg-white); border: 1px solid var(--border-color); border-radius: 8px; max-height: 200px; overflow-y: auto; z-index: 100; box-shadow: var(--shadow-md); display: none; margin-top: 4px; }
        .assoc-dropdown.visible { display: block; }
        .assoc-dropdown-item { padding: 8px 12px; cursor: pointer; font-size: 13px; border-bottom: 1px solid var(--border-color); }
        .assoc-dropdown-item:last-child { border-bottom: none; }
        .assoc-dropdown-item:hover { background: var(--bg-active); }
        .assoc-dropdown-item .dd-name { font-weight: 600; }
        .assoc-dropdown-item .dd-detail { font-size: 11px; color: var(--text-muted); }
        .assoc-loading { text-align: center; padding: 8px; color: var(--text-muted); font-size: 12px; }
        .assoc-empty { color: var(--text-muted); font-size: 12px; font-style: italic; padding: 4px 0; }

        /* Email reply form */
        .reply-form { margin-top: 16px; border: 1px solid var(--border-color); border-radius: 8px; overflow: hidden; }
        .reply-header { display: flex; align-items: center; justify-content: space-between; padding: 10px 14px; background: #f0fdf4; border-bottom: 1px solid var(--border-color); }
        .reply-header-left { display: flex; flex-direction: column; gap: 2px; }
        .reply-to-label { font-size: 12px; color: var(--text-secondary); }
        .reply-to-email { font-size: 13px; font-weight: 600; color: var(--text-primary); }
        .reply-subject { font-size: 12px; color: var(--text-muted); }
        .reply-toggle-btn { background: var(--accent-blue); color: #fff; border: none; padding: 6px 14px; border-radius: 6px; font-size: 12px; font-weight: 600; cursor: pointer; }
        .reply-toggle-btn:hover { background: var(--accent-blue-light); }
        .reply-body { padding: 12px 14px; }
        .reply-textarea { width: 100%; min-height: 120px; padding: 10px; border: 1px solid var(--border-color); border-radius: 6px; font-size: 13px; font-family: inherit; line-height: 1.5; resize: vertical; }
        .reply-textarea:focus { outline: none; border-color: var(--accent-blue); box-shadow: 0 0 0 2px rgba(59,89,152,0.15); }
        .reply-actions { display: flex; align-items: center; justify-content: space-between; padding: 10px 14px; background: #f8fafc; border-top: 1px solid var(--border-color); }
        .reply-send-btn { background: var(--accent-blue); color: #fff; border: none; padding: 8px 20px; border-radius: 6px; font-size: 13px; font-weight: 600; cursor: pointer; }
        .reply-send-btn:hover { background: var(--accent-blue-light); }
        .reply-send-btn:disabled { opacity: 0.5; cursor: not-allowed; }
        .reply-cancel-btn { background: none; border: 1px solid var(--border-color); padding: 8px 14px; border-radius: 6px; font-size: 13px; color: var(--text-secondary); cursor: pointer; }
        .reply-cancel-btn:hover { background: #f1f5f9; }
        .reply-status { font-size: 12px; padding: 6px 10px; border-radius: 4px; }
        .reply-status.success { background: #dcfce7; color: #166534; }
        .reply-status.error { background: #fee2e2; color: #991b1b; }
        .reply-status.warning { background: #fef3c7; color: #92400e; }
        .reply-collapsed { cursor: pointer; }
        .reply-chips { display: flex; flex-wrap: wrap; gap: 4px; }
        .reply-chip { display: inline-flex; align-items: center; gap: 4px; padding: 2px 8px; background: #e0e7ff; color: #3730a3; border-radius: 12px; font-size: 12px; font-weight: 500; }
        .reply-chip.cc { background: #f0fdf4; color: #166534; }
        .reply-chip-x { background: none; border: none; cursor: pointer; font-size: 14px; color: inherit; opacity: 0.6; padding: 0 2px; line-height: 1; }
        .reply-chip-x:hover { opacity: 1; }
        .reply-chip-input { border: none; outline: none; font-size: 12px; padding: 2px 4px; min-width: 120px; flex: 1; background: transparent; }

        .popup-section h4 {
            font-size: 12px;
            font-weight: 600;
            text-transform: uppercase;
            letter-spacing: 0.5px;
            color: var(--text-muted);
            margin-bottom: 12px;
            padding-bottom: 8px;
            border-bottom: 1px solid var(--border-color);
        }

        .popup-field {
            margin-bottom: 10px;
        }

        .popup-field label {
            font-size: 10px;
            font-weight: 700;
            text-transform: uppercase;
            letter-spacing: 0.5px;
            color: var(--text-muted);
            display: block;
            margin-bottom: 4px;
        }

        .popup-field .value {
            font-size: 14px;
            line-height: 1.5;
        }

        .confidence-meter {
            height: 24px;
            background: #f1f5f9;
            border-radius: 12px;
            overflow: hidden;
            position: relative;
            margin-bottom: 8px;
        }

        .confidence-fill {
            height: 100%;
            border-radius: 12px;
            transition: width 0.5s ease;
        }

        .confidence-fill.high { background: var(--accent-green); }
        .confidence-fill.medium { background: var(--accent-yellow); }
        .confidence-fill.low { background: var(--accent-orange); }

        .confidence-label {
            position: absolute;
            top: 50%;
            left: 50%;
            transform: translate(-50%, -50%);
            font-size: 11px;
            font-weight: 700;
            color: var(--text-primary);
        }

        .symptoms-list {
            display: flex;
            flex-wrap: wrap;
            gap: 6px;
        }

        .symptom-tag {
            font-size: 11px;
            padding: 3px 10px;
            background: #f1f5f9;
            border-radius: 12px;
            color: var(--text-secondary);
            font-weight: 500;
        }

        .diagnosis-text, .action-text {
            font-size: 13px;
            line-height: 1.5;
            padding: 8px 8px 8px 12px;
            background: #f8fafc;
            border-radius: 8px;
            border: 1px solid var(--border-color);
        }
        .diagnosis-text ul, .action-text ul {
            margin: 0;
            padding-left: 18px;
            list-style: disc;
        }
        .diagnosis-text li, .action-text li {
            margin-bottom: 4px;
        }
        .diagnosis-text li:last-child, .action-text li:last-child {
            margin-bottom: 0;
        }

        /* Suggested Resolution Section */
        .suggested-fix-section {
            margin-top: 12px;
            padding: 12px;
            background: #f0fdf4;
            border: 1px solid #86efac;
            border-radius: 8px;
        }
        [data-theme="dark"] .suggested-fix-section { background: #052e16; border-color: #166534; }
        .suggested-fix-header {
            display: flex;
            align-items: center;
            gap: 8px;
            margin-bottom: 8px;
        }
        .suggested-fix-header label { font-weight: 600; color: #166534; font-size: 13px; margin: 0; }
        [data-theme="dark"] .suggested-fix-header label { color: #86efac; }
        .fix-type-badge {
            font-size: 11px; font-weight: 600; padding: 2px 8px;
            border-radius: 4px; text-transform: uppercase;
            background: #dbeafe; color: #1e40af;
        }
        .fix-type-badge.fix-type-sql { background: #fef3c7; color: #92400e; }
        .fix-type-badge.fix-type-reply { background: #ede9fe; color: #5b21b6; }
        .fix-type-badge.fix-type-config { background: #dbeafe; color: #1e40af; }
        .fix-type-badge.fix-type-escalation { background: #fecaca; color: #991b1b; }
        .fix-tier-badge {
            font-size: 10px; font-weight: 700; padding: 2px 6px;
            border-radius: 4px; text-transform: uppercase;
        }
        .fix-tier-badge.tier-review { background: #fef3c7; color: #92400e; }
        .fix-tier-badge.tier-auto { background: #d1fae5; color: #065f46; }
        .fix-instructions {
            font-family: 'SF Mono', Consolas, monospace;
            font-size: 12px; line-height: 1.5;
            padding: 10px; margin: 0;
            background: #ffffff; border: 1px solid #d1d5db;
            border-radius: 6px; white-space: pre-wrap; word-break: break-word;
            max-height: 200px; overflow-y: auto;
        }
        [data-theme="dark"] .fix-instructions { background: #0f172a; border-color: #334155; color: #e2e8f0; }
        .suggested-fix-actions {
            display: flex; gap: 8px; margin-top: 10px;
        }
        .fix-btn {
            display: inline-flex; align-items: center; gap: 6px;
            padding: 6px 14px; border-radius: 6px; font-size: 12px;
            font-weight: 600; border: none; cursor: pointer; transition: all 0.15s;
        }
        .fix-btn-approve { background: #16a34a; color: white; }
        .fix-btn-approve:hover { background: #15803d; }
        .fix-btn-copy { background: #e2e8f0; color: #334155; }
        .fix-btn-copy:hover { background: #cbd5e1; }
        [data-theme="dark"] .fix-btn-copy { background: #334155; color: #e2e8f0; }

        .urgency-badge-lg {
            display: inline-block;
            font-size: 12px;
            font-weight: 700;
            padding: 4px 12px;
            border-radius: 6px;
            text-transform: uppercase;
        }

        .urgency-badge-lg.critical { background: #fef2f2; color: #991b1b; }
        .urgency-badge-lg.high { background: #fff7ed; color: #9a3412; }
        .urgency-badge-lg.medium { background: #fefce8; color: #854d0e; }
        .urgency-badge-lg.low { background: #f0fdf4; color: #166534; }

        /* Module dropdown */
        .module-select {
            padding: 2px 6px;
            border: 1px solid var(--border-color);
            border-radius: 4px;
            font-size: 12px;
            background: var(--bg-white);
            color: var(--text-primary);
            cursor: pointer;
        }
        .module-select-lg {
            padding: 7px 28px 7px 12px;
            border: 1px solid var(--border-color);
            border-radius: 8px;
            font-size: 13px;
            font-weight: 500;
            width: 100%;
            appearance: none;
            -webkit-appearance: none;
            background: var(--bg-white) url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='6'%3E%3Cpath d='M0 0l5 6 5-6z' fill='%2394a3b8'/%3E%3C/svg%3E") no-repeat right 10px center;
            cursor: pointer;
            transition: border-color 0.15s, box-shadow 0.15s;
        }
        .module-select-lg:hover { border-color: var(--accent-blue); }
        .module-select-lg:focus { outline: none; border-color: var(--accent-blue); box-shadow: 0 0 0 2px rgba(59,89,152,0.15); }

        /* Needs Module badge (in automation review queue) */
        .needs-module {
            background: #fff3e0 !important;
            color: #e65100 !important;
            border: 1px solid #ffcc80 !important;
            font-style: italic;
        }